LEVIN BUSINESS SOLUTIONS
PRACTICE CONSULTING
When a physician needs assistance treating a patient they ask a colleague to consult on the case. With the increasing complexity of the healthcare industry many physicians have turned to practice management experts to consult on the health of their practices'. Practice management experts can help a practice in numerous ways.
Financial Analysis
Many physicians have the same main concern, shouldn't they me making more money. Our staff are trained to look through your billing and collections numbers to answer that question. We often find practices may not be paid for some visits, or even individual services rendered during visits, insurance companies may be paying too low, patients are not paying their deductibles or copayments, or you are not billing out all of your visits. It also happens that some practices are doing everything correctly and still not making enough. A good financial analysis can reveal all kinds of useful information about your practice that you need to make informed decisions about your practice's future.
Office Policies
A well written policy on "No Shows" that everyone understands can reduce the number of "No Shows" and lost revenue they cause by wide margins. Similarly, written HIPAA polices can help a practice avoid a possibly financially devastating HIPAA Breach penalty of $50,000-$250,000 per instance. Whether they are internal policies regarding HIPAA, dress code, or room cleanliness, or they are financial policies for patients, every practice must have office policies in place. Office policies put everyone on the same page and also reduce the burden of practice management. We have vast experience in reviewing existing policies, drafting new ones, and helping to implement them for practices.
Staffing
Competent staff is vital to the success of any practice. They can help bring in patients, retain patients, and even reduce the risk of malpractice. Conversely, poorly trained staff can spell disaster for a practice. Your front desk and support staff must be trained to do their jobs effectively, gathering all necessary patient information for clinical needs and billing. That also entails finding staff who fit well into the practice, follow policies, and put forward their best efforts for the success of the practice. Our team can help train your staff and/or help you find the right people for you.
Insurance Contract Review
Insurance contracts are often overlooked by physicians, but they are easily the most misunderstood item every practice that is in network has. There are so many items to pay attention to, not only on the written contract but on the carrier's websites. Knowing what is in your contract and what is covered or not can ensure you aren't treating patients for free but also ensure you are being paid the correct amount for services that are covered. Our team has decades of experience picking through the carrier contracts and coverage policies to identify irregularities and can guide you on the best course of action to avoid financial disruptions.
Patient Flow and Satisfaction
Modern medicine is more than just a clinical vocation. Practices need to not only be good at diagnosing and treating patients, but must also treat patients well. The one main thing our team hears in feedback from patients is the patients 'like the doctor but hate the staff.' This is often accompanies by the patients telling us they 'left the practice because of the staff.' Don't let your practice fall victim to patient dissatisfaction. We can help your practice reduce the risk of this by working with your staff to ensure the patients are seen on time or told about any delays, not kept waiting on hold or never called back, informed about coverage issues, and scheduled properly. We will also work with physicians to better understand patient expectations and the best ways to meet them.
Just for YOU
You are different than your colleagues. Your practice is different. Your goals are different. What might be right for them, might not be right for you. You may want to build a large clinic or a boutique practice, have multiple locations or only provide telemedicine. We encourage physicians to be open and honest with our staff about what you want so we can come up with custom solutions to meet our needs. Please do not hesitate to contact us, we are here to help you.